Returns and Refunds
Return Policy (US & Canada)
We’re confident you’ll love our products, but we get it, every once in awhile maybe the color or fit wasn’t what you expected or you changed your mind. To make your life easy, we offer free return shipping with an easy-as-can-be process. Just be nice, and do it within 45 days. To start a return, simply click the “Return an Item” link at the bottom of any page.
Return Policy (Outside of US/Canada)
Sadly, international red tape makes it really tough for us to accept returned orders from outside the US (read: government customs, duties, and taxes are super complicated, you guys). Generally, we don’t accept returns from outside US & Canada, but we will always consider it on a case-by-case basis. Please contact our Customer Success team at email@example.com to discuss your situation.
Shipping (Within the US)
We ship standard USPS 3-Day shipping to any US address. Typically, orders submitted before 11:00am PST will leave our warehouse on the same day (yay!).
For orders orders with a subtotal of $50 and over, it’s free (because we got you). Please make sure to select “Free Shipping” at checkout. For orders with a subtotal under $50, standard shipping is a flat rate of $7.
Shipping (Outside of US) We offer flat rate $20 international shipping via United States Post Office to many countries around the world including Canada, United Kingdom, Australia, Japan, Hong Kong, South Korea, Taiwan, and more. Keep in mind that shipping times can vary depending on your specific location. Unfortunately we cannot be responsible for lost or stolen packages, additional customs fees, duties, taxes or other charges. Please be aware of your country's customs policies, as customs duties may be added and collected before you are able to receive your shipment.
We reserve the right to change shipping charges and promotions at any time.
Only reading this for Holiday shipping deadlines? READ HERE!
For delivery by Christmas Eve within the US, the last day to place your order using standard shipping will be Monday, December 18, 2017 at 10am PST (so don’t procrastinate!). The last day to place your order using expedited 1-Day ($20) shipping will be Wednesday, December 20, 2017 at 10am PST.
But I still have questions!
We are here for you. Email us at firstname.lastname@example.org and we will get you taken care of.